User Experience Analysis of a National Instructional Platform for Self-Learning and Competency Improvement: A Teacher's Perspective

Abstract

Continuous professional development is vital for educators in the digital era. To support this, Indonesia’s Ministry of Education, Culture, Research, and Technology launched the Platform Merdeka Mengajar, a national platform for teachers’ self-directed learning. This study examines teachers’ user experience (UX) with PMM using the User Experience Questionnaire (UEQ). A quantitative survey was administered to 250 active users nationwide, and the data were analyzed using descriptive statistics, confidence intervals, benchmarking against international UEQ datasets, and Cronbach’s alpha to assess reliability. Results indicate positive user perceptions across all six UEQ dimensions, with Dependability and Attractiveness rated highest, underscoring the platform's reliability and engagement. Novelty scored lowest, indicating limited perceived innovation. Overall, PMM demonstrates effective, dependable, and user-friendly design but requires innovation to sustain engagement. These findings inform policymakers and developers on optimizing national digital learning ecosystems through user-centered design improvements.